At GentleMastersCare, we're passionate about empowering men through exceptional grooming products. We understand that finding the perfect skincare routine, beard care products, or grooming tools is a personal journey unique to every man. That's why we've crafted a customer-focused return policy designed to ensure your complete satisfaction with every grooming purchase.

We accept returns within 14 days of delivery for most men's grooming products. Due to health and safety regulations governing grooming products, all returned items must meet strict hygiene criteria to protect the wellbeing of all our customers:

• Products must remain unopened and sealed in original packaging
• No signs of tampering, usage, or testing
• All protective seals, shrink wrap, and safety tabs must be intact
• Original packaging, including boxes, labels, and product information, must be undamaged
• Items that have been opened, sampled, or show any evidence of use cannot be accepted for return

Beginning your return with GentleMastersCare is simple and man-friendly:

1. Contact our Men's Grooming Care Team at business@gentlemasterscare.com within the eligible timeframe
2. Request your unique Return Authorization Code (RAC)
3. Securely package your unopened products in original condition
4. Include your purchase receipt or order confirmation
5. Ship your return to our designated men's grooming processing center:

Standard return shipping fees are the customer's responsibility unless:

• The grooming product arrived damaged during transit
• Wrong beard style or product was shipped due to our fulfillment error
• Product defect was present upon delivery
• Incorrect grooming consultation recommendation led to wrong product selection

We strongly recommend using tracked and insured shipping methods for your protection. GentleMastersCare cannot assume liability for return packages that are lost, stolen, or damaged during transit.

Upon receiving your returned men's grooming products, our quality assurance team will conduct a thorough inspection to verify condition and authenticity. This process typically takes 3-5 business days. Once approved:

• Refunds are processed within 5-7 business days
• Credit card refunds may take 1-3 billing cycles to reflect on your statement
• You'll receive email confirmation once your refund has been successfully initiated
• Store credit options are available upon request for faster processing (bonus 10% for future grooming purchases)

For health, safety, and quality reasons, the following items cannot be returned:

• Clearance or final sale men's grooming products
• Custom-mixed beard oils, grooming creams, or personalized grooming formulations
• Personalized skincare formulations based on skin analysis
• Digital grooming consultations or virtual grooming services
• Products purchased with promotional gift-with-purchase offers
• Grooming subscription box items (individual products from monthly boxes)
• Items damaged due to improper storage or customer mishandling

If you receive damaged, defective, or incorrect products, please contact our support team immediately for priority assistance and expedited resolution.

Skin Sensitivity & Allergic Reactions

If you experience an allergic reaction or skin sensitivity to any grooming product purchased from GentleMastersCare, please:

• Discontinue use immediately
• Contact our Men's Grooming Care specialists within 30 days
• Provide photos of the reaction (if comfortable)
• Include original packaging and remaining product

We'll work with you to find suitable alternatives and may offer extended return privileges for sensitive skin concerns.

Beard Growth & Grooming Routine Changes

We understand that beard growth patterns and grooming preferences can change over time. If you need to return products due to:

• Newly developed beard growth patterns
• Ingredient concerns recommended by your barber or dermatologist
• Changes in grooming routine needs

Contact our team for special accommodation within 30 days of purchase.

We understand that sometimes you need to try different grooming products to find the perfect fit. GentleMastersCare offers flexible exchange options:

• Size Exchanges: Exchange grooming products for different sizes within 14 days
• Style Changes: Swap beard care products for different styles or formulations
• Brand Preferences: Exchange for alternative grooming brands of equal value
• Gift Exchanges: Exchange grooming gifts for store credit or different products

Exchange shipping costs are typically covered by GentleMastersCare for eligible exchanges.

Our dedicated Grooming Care specialists understand men's unique grooming needs and are here to assist with any return questions or concerns:

Managed by:IREPAIR SOLUTIONS PRIVATE LIMITED